Frequently Asked Questions
Everything you need to know about your KeraFiber experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
Yes, quality and ethics are our top priorities. All KeraFiber products are sourced from certified suppliers who adhere to strict fair labor and sustainability standards.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placement, and we will do our best to accommodate your request.